Welcome to The Wholesome Hound ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website and any purchases made through our online store. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use this website.

This website provides:

• Information about pet nutrition, pet care, and our products.
• Educational articles and resources.
• An online store offering pet food, treats, supplements, toys, and related products.

The information provided is intended for general educational purposes only and should not replace professional veterinary advice.

By using this website, you confirm that you are at least the age of majority in your province or territory, or that you have permission from a parent or legal guardian to use the website.

We make every effort to ensure that product descriptions, pricing, images, availability, and specifications are accurate. However:

• Product packaging and manufacturer information may change without notice.
• Colours may appear differently depending on your monitor or device.
• Product availability is subject to change.
• We reserve the right to correct pricing or typographical errors at any time.

Images are provided for illustration purposes and may differ slightly from the product received.

Articles, blogs, feeding guides, nutrition information, and other educational materials are provided solely for informational purposes.

Nothing on this website constitutes veterinary, medical, nutritional, or professional advice.

Always consult your veterinarian before making significant dietary or health changes for your pet, particularly if your pet has a medical condition.

Submission of an order does not constitute acceptance.

We reserve the right to:

• Accept or decline any order.
• Limit quantities purchased.
• Cancel orders due to pricing errors, inventory shortages, suspected fraud, or other circumstances beyond our control.

If payment has already been processed for a cancelled order, a full refund will be issued.

All prices are listed in Canadian Dollars (CAD) unless otherwise stated.

Prices are subject to change without notice.

Applicable taxes and any delivery charges will be calculated during checkout.

We accept payment through approved payment providers displayed during checkout.

By submitting payment, you confirm that:

• You are authorized to use the payment method.
• The billing information provided is accurate.

Where offered:

Customers are responsible for collecting orders during designated pickup times.

Please inspect your order upon receipt.

Frozen products should be transferred to appropriate refrigeration or freezing immediately after pickup or delivery.

Because raw pet food and frozen products are perishable:

• Orders containing frozen products may have delivery or shipping restrictions.
• We reserve the right to delay delivery or shipment during extreme weather if product quality could be compromised.
• Customers are responsible for ensuring someone is available to receive deliveries containing frozen products.

We are not responsible for spoilage resulting from missed deliveries or delays after delivery has been completed.

Due to health and food safety regulations:

• Frozen products cannot be returned once they have left our control unless required by law or received damaged or defective.

For non-food merchandise:

Returns may be accepted within 7 (seven) days provided the product:

• Is unused
• Is in original packaging
• Is accompanied by proof of purchase

Return shipping costs are the responsibility of the customer unless the return results from our error.

If a manufacturer issues a product recall, we will make reasonable efforts to notify affected customers when contact information is available.

Customers should discontinue use immediately and follow manufacturer instructions.

Promotions, coupons, discounts, loyalty rewards, and special offers:

• Cannot be combined unless expressly stated.
• Have no cash value.
• May be modified or cancelled without notice.

Additional restrictions may apply.

You agree not to:

• Use the website for unlawful purposes.
• Upload malicious software.
• Attempt unauthorized access to our systems.
• Copy or reproduce website content without permission.
• Interfere with website functionality.

All content on this website, including:

• Logos
• Graphics
• Product descriptions
• Images
• Videos
• Articles
• Blog posts
• Website design

is the property of The Wholesome Hound or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

Our website may contain links to third-party websites.

We are not responsible for:

• Their content
• Privacy practices
• Accuracy
• Products or services

Access to third-party websites is at your own risk.

To the maximum extent permitted by law, The Wholesome Hound shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• Website use
• Product use
• Website interruptions
• Errors or omissions
• Delayed deliveries
• Reliance on informational content

Our maximum liability shall not exceed the purchase price of the product giving rise to the claim.

This website and its contents are provided on an "as is" and "as available" basis.

We make no warranties, express or implied, regarding:

• Accuracy
• Reliability
• Availability
• Fitness for a particular purpose
• Merchantability

Your use of this website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect personal information.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

Any disputes shall be resolved in the courts of British Columbia.

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this page with a revised effective date.

Continued use of the website constitutes acceptance of any revised Terms. 

September 2021